Brett LaDove / Management Consulting

In this brave new world of social media....it makes good sense for brands of all types to be represented on a variety of social media channels. Also, some people prefer one channel to another, so IMC NorCal wants to be represented where people want to interact with us.

If you're so inclined, please feel free to follow us on Twitter, or join our Facebook group.

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I’m often asked “What should our customer service group be measuring?” Of course, there are many things you could measure in the customer service arena, but I tend to think of metrics breaking down into two specific categories….those that measure efficiency and those that measure effectiveness. Depending on what you are try… Continue

The Institute of Management Consultants, USA, has awarded international author and Certified Management Consultant Alan Weiss, CMC, PhD, with its prestigious Fellow of IMC USA (FIMC) for distinguished service.

“Alan’s contributions to the ethics and professional performance of management consulting are recognized globally,” said Drumm McNaughton, Chairman of IMC USA. “Not only has Alan been recognized for outstanding service to his clients world-wide, he has fostered professionalism in the indu… Continue

[Re-posted from IMC email newsletter.]

Major efforts have been underway to bring more visibility to IMC as the professional organization for management consultants and to increase awareness of the CMC. Thanks to Bette Price, the Communications and PR Chair and Gayle Carson, Vice Chair of Marketing, PR, and Communicati… Continue

Every economy has it's triumphs and failures; this economy is no exception. I've met with quite a few people representing a wide variety of industries over the past several months -- a few interesting themes have emerged. A handful of companies who have managed their businesses conservatively during the boom years (and ha… Continue